Common problems
I do not receive e-mails (codes, notifications)
- Look in your spam, promotions or notifications folders.
- Check your account's e-mail address in Profile & security.
- Ask for a new code: only the latest one works.
- Add Medica Algérie's sending address to your contacts.
- Check your notification preferences: a type may be set to a daily digest or turned off for e-mail.
I cannot sign in
See Sign in › You cannot sign in.
"Verify your e-mail address" blocks my action
Inviting, answering a request or sending a quote needs a verified address: see Verify your e-mail address.
"Your plan's limit is reached"
A limit of your plan (establishments, seats, offers, storage) is reached. Nothing is deleted: remove an item, or upgrade in Subscription.
"Your role does not allow…"
Some actions are reserved for roles (admin, catalogue manager…). Ask an admin of your company to change your role: see Invite your team.
A file is refused
- Logo: PNG, JPEG or WebP, 5 MB at most.
- Documents (requests, quotes, receipts, verification): PDF or image (and Word/Excel where stated), 10 MB at most.
- Import: CSV, Excel (.xlsx) or JSON, 5 MB and 5,000 rows at most.
- Ad banner: the exact size of the chosen format, or double.
My company does not show in the directory
- Is it set up as a supplier in its profile (Activity)?
- Does it have a public name and a wilaya?
- Was it archived or suspended? You are told by notification; write to contact@medica-algerie.com.
The page does not display properly
Reload the page, clear the browser cache, or try an up-to-date browser (Chrome, Edge, Firefox, Safari). Turn off extensions that block scripts.
Still stuck? Contact us.