Frequently asked questions

For everyone

Does Medica Algérie sell medical equipment?

No. It is a matching platform: sale, delivery, installation and invoicing happen directly between the buyer and the chosen supplier, with no commission.

Do I need an account?

Not to browse the catalogue or send a quote request: a code received by e-mail is enough, and your requester space is created at that moment. An account is needed to list a company. See Create an account.

I had an account on the old Medica marketplace.

It has been carried over: sign in with the same address and your old password, or use Forgot password.

Is the site available in Arabic?

The site is in French and English for now.

Buyers

How much does a quote request cost?

Nothing. Searching, requesting quotes, talking with suppliers and comparing their offers is free for healthcare organisations and professionals.

How long until I get answers?

It depends on the equipment, your wilaya and the urgency. The request is reviewed, then sent to the relevant suppliers; if few have answered after 48 hours, it automatically goes to others.

How many suppliers receive my request?

About ten first, chosen by equipment, wilaya, verification and responsiveness. More are added if answers are slow, up to 30 at most.

What if no supplier answers?

The request keeps going out in waves. If nobody offers this equipment, Medica Algérie's team is alerted and can search with you, including suppliers not yet registered.

Can I ask for used or refurbished equipment?

Yes: choose "Used" or "Either" on each line of the request.

Who sees my contact details?

Nobody publicly. See Your data and its protection.

Does accepting a quote commit me?

Not to Medica Algérie. The supplier is told and contacts you; the order is made directly with it.

Suppliers

With the free plan, do I receive requests?

Yes. Every plan receives the requests matching its business categories and wilayas, and can answer them with messages and quotes.

What is a "contact unlock"?

You first see the need; an unlock reveals a requester's name, phone and e-mail, within your plan's limit. See Requesters' contact details.

Can the "Verified" badge be bought?

No. The team grants it after checking your legal documents, whatever your plan. See Get your company verified.

My company is on Medica Algérie without my having listed it.

The team listed companies from public information. Confirm the page if you received a link, or claim it.

How do I get the Made in Algeria badge?

It is reserved for Algerian brands and manufacturers and granted by the team: write to contact@medica-algerie.com.

I am a manufacturer outside Algeria: can I be listed?

Yes. Plans in euros let you present your catalogue and be contacted by Algerian distributors and buyers. See pricing.

What happens if I go over a limit of my plan?

Nothing is deleted or locked: only new additions beyond the limit are refused. See Subscription.